NOTE: For UMG/SME users, make sure you're logged into Vevo Support and follow the instructions here: Subtitles & Captions (SME/UMG)
A subtitle file contains what is said in the video in another language.
Please send the video ISRC and the subtitle SRT files to email@example.com
Content Ops will add the subtitles to your video on your behalf.
Please name your SRT file with the language the subtitle file is in so that we may label them correctly.
A caption file contains what is said in the video in the language the video is in.
Captions can be added to your video in one of the following ways:
1. Via feed delivery in a TTML file
2. Via Backstage after delivery. Upload a TTML file to the "captions" section on the video's info page.
3. Content Ops can manually add an SRT file via YouTube. Please label the file with the language the file is in, and the ISRC of the video to firstname.lastname@example.org
How can I add multiple language subtitles?
Please send these SRT files to email@example.com and label each file with the language it is in. Content Ops will add these manually.
If the captions are incorrect, can I remove/replace the file?
Yes, please contact Content Ops to do this.