What does "Video Unavailable" mean?
So you've been hit with the dreaded video unavailable message on YouTube.
Don't panic, your video has not been deleted, and you won't lose the current amount of views you have.
In most cases, this is not a Vevo issue, and this can be resolved without involving Vevo. No need to start a ticket with us to resolve this error message.
In Most cases: this message means that ownership has not been applied to the video in YouTube CMS by you, the Content provider! Luckily the fix does not involve Vevo content ops, and you can resolve this quickly and independently.
How do I resolve this and get the video live?
- Log in to YouTube CMS, search for the asset, and apply ownership. If you're not sure how to do this, see the link below.
- Link: YouTube Help Article - How to Apply Ownership
- Wait a few minutes, if the message persists, send a reconcile update via Backstage for good measure. Link: How to send a reconcile update.
-If you do not have access to YouTube CMS to apply ownership, please contact whoever handles rights/ownership at your organization. Vevo cannot apply ownership for you, you will need to work internally within your organization.
-View the video once again in incognito mode to see the changes applied/the video go live.
-Only if you've followed the steps above and the message still persists, please contact Vevo content ops.